Submitting a booking request through our website does not guarantee a booking. Your journey is confirmed only when you receive a confirmation email from CabAssist UK. Please check your booking details carefully.
Fares and Payment
Your fare will be agreed or communicated before your booking is confirmed. We accept cash and electronic payments, subject to the options available for your booking. Selecting a payment preference on our website does not process a payment.
Waiting Time and Changes
Please be ready at the agreed pickup location and time. Contact us as soon as possible if you need to change your booking or expect a delay. Changes are subject to availability and confirmation. Traffic, weather and other circumstances may affect journey times.
Cancellations
Please contact us as soon as possible if you need to cancel. Any applicable cancellation charges and refund arrangements will be communicated clearly and will comply with applicable law.
Passenger and Luggage Requirements
Please provide accurate information about passenger numbers, luggage, child seats and any accessibility requirements when booking.
Complaints and Contact
For booking enquiries, email bookings@cabassistuk.com. For general enquiries, email info@cabassistuk.com. For complaints, email complaints@cabassistuk.com.
We aim to handle complaints fairly and resolve concerns as promptly as reasonably possible.
Our Responsibilities
CabAssist UK will make reasonable efforts to provide confirmed journeys professionally and in accordance with applicable licensing requirements. Nothing in these terms limits your statutory consumer rights.
CabAssist UK Ltd
Trading as MT Assist UK